Job Description
Under the guidance of the Head Concierge and Concierge Supervisors, you will play a key role in delivering exceptional guest experiences at Sofitel London St James. The position involves supporting all aspects of the bell service, including the efficient handling of guest luggage, assisting with guest requests, running errands, and ensuring the prompt and secure delivery of parcels and messages. As a valued member of the Concierge team, the Luggage Porter contributes to creating a seamless, welcoming, and memorable stay for every guest through professionalism, attention to detail, and a commitment to outstanding service.
RESPONSIBILITIES
* Greets all guests at the Front Door politely and courteously and guides them towards the reception desk or function rooms.
* Assists guests with their luggage for both check-ins and check-outs.
* Carries guests' luggage to the room upon check-in and check-out.
* Follows the current Rooming Procedure, including briefing guest on usage of light switches, TV, radio, internet, mini bar and telephone facilities in the room.
* Ensures that all guest property is safely handled and/or stored in the Luggage Room.
* Complies with standards of grooming and personal hygiene.
* Cleans ashtrays and lobby area neat and orderly.
* Participates in group luggage handling, distribution and collection.
* Replaces Doorman at the door, whenever necessary.
* Delivers newspapers, parcels and messages promptly and within the standards.
* Escorts guests attending functions to function area.
* Engages in moving luggage from one room to another in the case of a room move as per procedure.
* Updates Arrival / Departure Traffic Sheets accurately and the Long-Term Storage book.
* Attends to guest needs and queries and refers complaints to supervisor.
* Points out stationery needs to Head Concierge or delegate.
* Performs related duties and special projects as assigned.
* Handles vehicle parking for guests as per procedure.
* Organises and delivers newspapers for all hotel's guests.
* Performs shoe shine for guests as per procedure.
* Assists the Night Manager in special tasks i.e. setting up beds and hotel lobby security.
* Clean and tidy the Concierge Desk and the Luggage Room.
Financial and Revenue Responsibilities
* Assist the Concierge in ensuring that guests are charged for valet parking and that the moneys are kept safe as per department standards.
* Promote the hotel outlets and facilities first and foremost at all times.
Qualifications
* You must hold a valid driving licence and be entitled to work in the UK as this position is not eligible for sponsorship
* Previous experience in a luxury hotel or hospitality environment preferred
* Strong customer service skills with a passion for delivering exceptional guest experiences
* Excellent communication skills and a professional, courteous manner
* Ability to work independently during night shifts with minimal supervision
* Physically fit and capable of safely handling guest luggage and standing for extended periods
* Reliable, punctual, and flexible with working hours, including overnight shifts, weekends, and public holidays
* Strong attention to detail and commitment to maintaining high service standards
* Basic IT skills and familiarity with hotel systems (preferred but not essential)
Additional Information
Discover a world of unparalleled perks tailored just for you:
* Competitive Salary, departmental incentives and a loyalty bonus of £1,300.
* Employee Benefit Card – Discounted rates at Accor properties worldwide.
* Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
* Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
* Complimentary Meals While on Duty.
* Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
* Be Part of the Largest Hospitality Group in Europe.
* Exceptional Training and Development Opportunities through Apprenticeship Program.
* Global Growth Opportunities.
* Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
* Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
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