Description
Position Title: Global Dealer Support Representative
Location: Dungannon
Reporting to: Parts Customer Service Manager
Hours of work: 40 hours per week
To provide support to the Worldwide Terex dealer network with regard to their orders and essential business requirements.
This role above all requires Tenacity, Diligence, resolve, determination and perseverance.
A great work ethic and a willingness to grow are essential, ability to follow processes without taking shortcuts with key skills in providing service.
Main Duties & Responsibilities
1. Provide a world class level of Customer Service
2. Provide Customer Solutions
3. Manage Dealer orders
4. Address pricing and availability enquiries
5. Liaising with internal departments and external supply
6. Responsible for communicating efficiently and professionally with the dealer network on the main as a virtual assistant.
7. Partake in customer service calls and identify areas for improvement
8. Work as part of a team
Experience and Qualifications
9. Educated to a minimum of A level or equivalent which will include GCSE English and Maths at grade C or above
10. Have experience of working within a busy office environment
11. Ability to meet deadlines
12. Excellent organizational skills and be able to prioritise your workload using your own initiative
13. Excellent verbal and written communication skills
14. Must have the ability to be a good listener
15. Excellent telephone manner
16. Experience of the crushing and screening industry would be desirable though not essential
Knowledge, Skills and Abilities:
17. Self-motivated and ambitious
18. Ability to work within a team
19. Ability to work in an environment that is fluid with constantly changing priorities
20. Time Management
21. Customer focus
22. Action and goal Orientation
23. Clear communication skills
24. Patience and attentiveness
25. Highest level of integrity, honesty and trust
26. Problem solving
27. Excellent listening skills
This above description is non-exhaustive and there may be additional duties in accordance with the role
Why Join Us
• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, Team Member bonus, hybrid working, private healthcare, 33 holidays, pension, life assurance, LinkedIn Learning, on site free parking, card, [Please amend this section to suit the position.]
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate