About the role
In the role customers are mortgage professionals, brokers and intermediaries and as a Mortgage Development Specialist talking to them and being the voice of Coventry Building Society, is the main focus. Its really about about having great conversations (no scripts), being customer focused with a passion for providing exceptional service. Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. But also growing knowledge of mortgage policies and products to deal with the various enquiries, provide guidance and support as well as making in the moment decisions. Benefits:
1. 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
2. Annual discretionary bonus scheme
3. Personal pension with matched contributions
4. Life assurance (6 times annual salary)
5. Ability to buy and sell holiday allowance
6. Maternity, paternity and shared parental leave
7. Extensive wellbeing support
8. ‘My Lifestyle’ retail discounts
Find out more about the fantastic benefits of joining Coventry Building Society
After training this role operates on a hybrid basis with at least 2 days in our Coventry office.
About you
For this role you’ll like talking to lots of different people and will be used to working in fast paced environment. You'll need to be accurate and keen to learn so you're able to deal with our customer’s enquiries. Coping with pressures and problem solving will be a parts of the role so you’ll be a professional and committed person with a flexible, team focused approach.
To be successful in this role its essential you have:
9. Are already in a customer service focused role, providing a great service in a busy environment.
10. Excellent communication skills with the confidence to talk to lots of different people
11. Have experience of handling challenging and / or complex customers’ enquiries.
Desirable experience will include:
12. Experience of working in a telephone environment
13. Mortgage or a business to business experience
About us
We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.
We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Location
Coventry-Binley Business Park