🌟 Senior Manager, Marketing Technology
📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid
Are you passionate about marketing technology and creating seamless, personalized customer journeys? Excited to lead transformative tech projects in luxury retail?
A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London.
This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe.
🔥 What You'll Do
* Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
* Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
* Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
* Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
* Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
* Leverage data and insights to measure platform success and identify opportunities.
* Ensure compliance with GDPR and data protection standards.
* Provide training and support to maximize tech adoption across the business.
* Stay on the pulse of emerging marketing tech trends.
🧩 What We're Looking For
* 4+ years' experience in Marketing Technology, CRM, Digital Marketing, or related fields.
* Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK), Mad Mobile Concierge and/or CMS systems.
* Strong project management and cross-functional stakeholder skills.
* Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
* Analytical mindset — able to turn customer data into actionable strategies.
* Clear communicator with experience influencing senior leaders.
* Deep understanding of customer journeys and personalization strategies.
* Knowledgeable about GDPR and privacy compliance.
🎯 Ideal Background
* Degree in Technology, Marketing, Business, or related areas.
* Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
* Hands-on work with Clienteling technology or major CMS platforms is a strong plus.
* Strong data analytics understanding
✨ Why Join?
You'll play a pivotal role in shaping how a global brand connects with its most valued customers — leading high-impact projects at the crossroads of technology, marketing, and customer experience.
This is a career-defining opportunity to drive innovation and leave a lasting mark on the customer journey.
👉 Ready to take the next step?
Apply now and help transform the future of customer engagement through cutting-edge marketing technology.