Job Description
Are you a Technical Project Manager keen to join a market leader certified as a “Great Place To Work”?
We are currently helping our key client Route 101 to hire a series of Project Managers to support their clients in multiple sectors including the public sector. Route 101 works with top-tier partners like Zendesk, Amazon, NICE, and Calabrio to help businesses build seamless customer connections.
If you're looking to grow your career in a supportive, innovative, and dynamic environment, this is the place for you!
The role:
In this role, you will lead the deployment of Cloud Contact Centre technology for key Route 101 clients. It requires someone who can take ownership of full or partial project phases, ensuring milestones are met with precision. You’ll work closely with client stakeholders, suppliers, and internal teams to drive success in an Agile/Scrum environment.
Responsibilities include:
* Manage specific projects or workstreams within large-scale programmes, ensuring timely delivery to contracted terms
* Project planning
* Stakeholder Engagement
* Risk and issue management
* Governance and reporting
What will help you be successful in this role:
* Experience implementing contact centre technology
* Experience as a Project Manager
* Public sector or regulatory experience
* Strong analytical and critical thinking skills with a client-focused approach.
The salary and benefits:
The salary on offer for this role is between £50,000-£60,000 per annum with a good selection of benefits including:
* 25 days annual leave + public holidays (increases to 30 days with tenure)
* Pension Scheme: 5% employee + 4% employer (scales up to 9% employee + 8% employer matched)
* Private Healthcare (option to add family members)
* Worldwide Travel Insurance & Income Protection (75% salary for 5 years)
* Life Cover (4x salary) & Employee Assistance Scheme
* Discount Program and Professional Development Opportunities
Ready to Join? Apply today with your CV and we’ll call you. Be part of a team that’s shaping the future of customer engagement.