Training & Implementation Executive
Location: Monmouth, Wales (with occasional travel and overnight stays)
Are you passionate about delivering training, driving process improvements, and ensuring seamless project rollouts? This is an exciting opportunity to join a growing business software and eCommerce solutions provider as a Training & Implementation Executive.
In this role, you’ll be part of the Projects & Implementation team, working directly with customers to ensure the smooth delivery of software implementation, training, and handovers. You’ll also play a key role in developing materials, leading training sessions (both on-site and online), and helping colleagues build their knowledge and skills.
What you’ll be doing:
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Supporting the delivery of successful software implementations to customers
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Creating engaging training materials and delivering them via webinars and face-to-face sessions
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Handing over projects to the support team and suggesting process improvements
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Working with colleagues to design repeatable, effective implementation processes
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Delivering staff training to build internal expertise and knowledge
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Helping to reduce support queries by developing YouTube guides and training content
What we’re looking for:
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Previous experience in training, support, or implementation roles
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A confident communicator who can engage at all levels
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Strong attention to detail and analytical skills
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A proactive, positive team player with a ‘can do’ attitude
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Flexibility to travel and occasionally stay overnight when needed
What’s on offer:
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Competitive salary package
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A varied and rewarding role with plenty of scope to make an impact
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The opportunity to work on-site with customers and deliver training that makes a real difference
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Be part of a supportive, friendly team committed to delivering excellent service
Ready to bring your skills to a forward-thinking software solutions business? Apply today