Position: Lettings Administrator
Type: Full- Time/Permanent
Salary: £ per hour
Join our One Great Team here at Haven as a Lettings Administrator, where you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners.
We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.
Key Responsibilities
- Support the delivery of our Letting Owner promises through effective availability management, owner on-boarding, and consistent communication.
- Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
- Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
- Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
- Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
- Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.
Requirements
- Strong administrative and organisational skills, with an eye for detail.
- Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders.
- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
- Ability to work collaboratively across departments to deliver exceptional service.
- Knowledge of compliance processes is advantageous, though full training will be provided.
What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.