Job Summary
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.
We need a Branch Manager for our branch in Pontypool, Monmouthshire.
This role is a 12 month secondment opportunity working full time, 35 hours per week, Monday to Saturday.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. Within those first few weeks, we ask that no holiday is taken.
Nationwide is committed to redeploying employees impacted by change, and such applications for redeployment candidates will be prioritised in this recruitment process.
Responsibilities
Working on the branch floor alongside your team, you’ll make sure they are fully trained and performing at their best. You’ll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. You’ll also be responsible for creating and implementing the branch’s business plan. Our branches are always busy, so you’ll have to be organised and able to work quickly while still giving the best service. You’ll have the support of your management team to help with training and guidance. You’ll also need to be able to use our computer systems and processes, and we’ll train you to do that.
Qualifications
As a minimum requirement you’ll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top‑notch customer service and creating positive outcomes. You will have experience managing people and working in a busy retail environment, leading by example with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make customers better off. By being resilient, versatile and flexible you will prioritise effectively and deal with ever‑changing requests. It would be nice if you also had previous experience as a branch manager in a retail environment.
Benefits
* Access to private medical insurance
* Access to an annual performance related bonus
* Training and development to help you progress your career
* A great selection of additional benefits through our salary sacrifice scheme
* Life assurance to provide peace of mind for you and your loved ones in the event of your death.
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
Customer First Behaviours
* Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
* Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
* Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
* Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Job Info
* Job Identification 2804
* Apply Before 04/20/2026, 10:55 PM
* Locations 7 George Street, Pontypool, Gwent, NP4 6LR, GB
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