Customer Service Administrator - Hackney, London
Salary: £30-35k
Nearest Transport links: Cambridge Heath/Bethnal Green
Hybrid working
9-12 maternity contract with the potential to go perm
Start Date - Mid November
Are you passionate about making a difference in people's lives? Join our vibrant team at a socially-driven start-up that's changing the way we think about health and people living with dementia.
Why You'll Love Working With Us:
Be part of a friendly, passionate team dedicated to social change.
Enjoy a fulfilling role that directly impacts customer satisfaction and wellbeing.
Work in a conveniently located office just a 9-minute walk from Cambridge Heath train station.
Role Overview: We're on the lookout for a Customer Service Administrator who thrives in a dynamic environment. In this pivotal role, you will take charge of all aspects of customer care, ensuring our clients receive the exceptional support they deserve. You will report directly to the Ecommerce Manager and be the friendly person representing our customers.
Key Responsibilities:
Serve as the first point of contact for customer inquiries via phone and email (mostly email based)
Address and resolve customer complaints, logging feedback for continuous improvement
Process returns, refunds, and replacements efficiently
Maintain high customer satisfaction while balancing company policies
Channel B2B partnership inquiries to the relevant team members
Identify opportunities to enhance customer experience and reduce avoidable inquiries
Stay flexible and ready to assist in other areas of the business as needed
Essential Skills & Experience:
Proven experience in a customer service role within an e-commerce setting
Familiarity with customer service tools like Zendesk, Shopify, and Google Sheets
A genuine love for helping others and making a positive impact
Strong communication skills, both written and verbal
Ability to handle difficult situations with patience and empathy
Highly organised with a methodical approach to tasks
Comfortable learning new technologies and solving problems independently
What We Offer:
Competitive salary
25 days of holiday a year (pro-rata, plus bank holidays)
Flexible working options
Regular working hours: 9:00 AM - 5:30 PM, Monday to Friday
Monthly wellbeing budget to support your health
Relaxed, friendly office
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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