FrasersWe’re reimagining retail and believe the higher the risk, the greater the reward. We’ve never been afraid to push forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re not sitting back – there’s no room for hesitation.Job DescriptionThe RoleLead the team to drive operational excellenceSupervise work, check completion and deliver to expectations set by store managerManage a team of supervisors to support the store operationsManage stockrooms and back of house areasTightly control stockloss across the storeUse business communication tools for completion of tasks and ensure your team understand all key functionsUnderstand all process and procedures and set the example for othersDemonstrate good practice with seasonal guidelines, campaigns and merchandising principlesMaintaininstore environment and housekeeping standardsUnderstand company policy and rules regarding security measures and demonstrate compliance and controlsUnderstand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirementsUnderstand product features and benefits, ensuring knowledge is kept up to date in line with new productsUnderstand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partnersUnderstand KPI targets and expectations to achieve resultsDemonstrate commercial awareness and adopt right product, place and time complianceEngage with and feedback issues to contribute to the wider businessSupport with identifying development needs within the teamSupport senior management to coach the teamDemonstrate strong, positive communication to all levels, motivating the team and building good working relationships within storeSupport store manager to coach the teamQualificationsThe RequirementsExperience within luxury or premium retail at a management levelVast knowledge and passion of luxury retail including building brand relationshipsBackground in retail operationsExperience leading large times in a fast paced environmentProven track record of internal progression and developmentMust be able to work well under pressure and to strict deadlinesAble to work a flexible schedule based on the company needs including early mornings, evenings and weekends on a full time basisThe person.Demonstrates a high level of personal energyOrganised and able to plan aheadConfident, assertive and personablePositive and enthusiastic with a can do attitudeGreat communication skillsSelf-driven to upskill and learnResilient and resourcefulA natural coach and leaderAdditional InformationThe RewardsBasic salary £33,000 per annumWeekly/Monthly & Quarterly Commercial BonusesStocktake BonusesCommission led bonuses across a wide range of productsMonthly Group Rewards and RecognitionLong Service awardsJoin the Fearless1000 Incentive Scheme watch THIS video to find out moreWe offer a wide range of Development Courses with National Qualifications28 Days Holiday40% Instore Uniform DiscountDiscounted Gym membershipGroup Wide 20% Discount across all Frasers Group brands