Join to apply for the Service Delivery Manager role at Marston Holdings.
We’re growing – and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology.
What You’ll Be Doing
* Manage day‑to‑day service delivery across client contracts
* Own relationships from implementation through to renewal
* Monitor performance against KPIs/SLAs, and oversee reporting
* Proactively communicate service updates to clients
* Identify and lead new project rollouts (e.g. firmware, relocations, expansions)
* Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation
* Spot upsell opportunities and help fuel growth
What You’ll Bring
* Strong project or service delivery background
* Experience with budgets, invoicing, and client reporting
* Excellent communication and organisational skills
* Ability to manage multiple projects and stakeholders with confidence
* A proactive, solution‑focused mindset
What’s In It for You?
* Healthcare Cash Plan
* Discounts on retail, travel, wellbeing & more
* Life Insurance
* 25 days holiday + bank holidays
* Cycle to Work Scheme
* Enhanced maternity & paternity packages (eligibility applies)
* Pension contributions
About Us
Marston Holdings is the UK’s leading provider of transportation services, enforcement, and technology‑led solutions. With over 5,000 employees and a mission to build smarter, greener cities, we’re proud to be shaping the future of mobility.
Join Us
If you’re ready to deliver excellence and grow with a forward‑thinking team – apply now.
Equal Opportunity Employer
We’re an equal opportunity employer. We value diversity, and we’re committed to creating an inclusive environment for all. INDLP
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Project Management and Information Technology
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