Call Centre Manager
AS4CCM_1774351916 Posted: 24/03/2026
Call Centre Manager
Based in North London
Permanent
Office based
£38-40K per annum based on experience
We are looking for a hands‑on Call Centre Manager who is comfortable answering calls as part of daily operations, especially while learning the role and supporting the team. This position offers a strong opportunity to grow within the company and expand our call centre services as we continue to develop.
About the Role
We're seeking an experienced, motivational Call Centre Manager who can lead our team to deliver outstanding customer service. You'll be responsible for day‑to‑day operations, coaching and developing staff, improving customer satisfaction, and ensuring our service runs smoothly and efficiently.
Key Responsibilities
1. Answer calls and provide front‑line support when needed
2. Lead, coach, and support call centre teams
3. Monitor performance and deliver regular reporting
4. Implement strategies to improve customer satisfaction and team efficiency
5. Manage staffing, scheduling, and training
6. Handle escalations and ensure high‑quality service
7. Help grow and expand the call centre function
8. Collaborate with other departments to enhance customer experience
What We're Looking For
9. Proven experience managing a call centre or customer service team
10. Strong leadership and communication skills
11. Ability to analyse data and act on insights
12. Comfortable leading by example, including taking calls
13. Passion for building and growing a team and service
What We Offer
14. A supportive, friendly work environment
15. The opportunity to grow with the company and expand the service
16. Career development and leadership growth
17. Competitive salary and benefits
18. The chance to shape the future of our customer service team
Job Type: Full-time
Pay: £28,420.00-£40,550.01 per year
Benefits:
19. Company pension
20. Free parking
Experience:
21. Managing Call centre : 3 years (required)