You'll be the backbone of our clinical services-supporting consultants, coordinating communications, and ensuring patients and colleagues receive a seamless experience. This is more than just admin; it's about being a trusted partner in patient care., In this varied and rewarding role, you'll manage consultant diaries, transcribe clinical letters, and be the friendly voice for patient and GP enquiries.
You'll help prepare meetings, maintain accurate records, and support performance targets. You may also lead and mentor support staff-sharing your knowledge and helping others grow.
From coordinating multi-disciplinary teams to streamlining admin systems, your work will help keep our services running smoothly. Every day brings new challenges and opportunities to make a real impact.
If you're organised, confident, and ready to take initiative, we'd love to welcome you to our team.
Your kind, compassionate nature and your dedication to accuracy and organisation will help us ensure we have the right information in the right place at the right time and that everyone receives a great service.
If these are the kinds of things which make you tick and you feel you excel at then please apply.
We know our application form can seem onerous, but its so important we have as much information about you as possible to help us decide who to invite to interview. Our application video can help you understand how to complete it: APPLICATION VIDEO LINK.
Working for our organisation
You'll have access to varied development opportunities, learn new skills, meet fantastic people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns., 1. Be the point of contact for enquires from patients, GPs and other outside parties, referring where necessary to more senior staff.
2. Respond to external and internal telephone queries from staff, patients and others and referring to appropriate person. This will include and will not be limited to working alongside Booking services and/or waiting list, monitoring and managing the Consultant's waiting list.
3. May be responsible for day-to-day management and practical training of medical secretarial support staff.
4. Promote the implementation of best practice; ensure professional standards within the secretarial team are maintained in line with IG, national standards and legal requirements and organisational policies.
5. Manage electronic calendars, organising meetings as required and accurate maintenance of an electronic diary with effective communication of diary commitments.
6. Collation of papers for consultants in support of the preparation for meetings/presentation or the development of reports etc
7. Provide secretarial / administrative services to Consultants and their clinical team by perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems, booking systems and continuously developing administrative practices to ensure order and efficiency in the office
8. Plan and organise own work and allocate work to the Support Secretary and Typist, ensuring files and papers are available and up to date, providing briefings for the day's activities, highlighting deadlines and potential conflicts of interest.
9. Maintain efficient and effective administrative systems, including bring forward, and message taking.
10. Assist in the recruitment and selection of staff within area of responsibility and the organisation of induction and orientation/training programmes.
11. Typing of letters or other correspondence. This may include audio typing where appropriate.
12. Use databases and computer packages where appropriate to initiate and maintain records and generate information for analytical purposes.
13. Utilisation of local or Trust case note tracking system and other systems where appropriate.
14. Ensure that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately.
15. Supporting the divisional team with meeting local and national performance standards.
For further information on the positions we have available, please see attached Vacancy Sheet. If there are any positions that you feel would suit you, please stipulate in your application.
Thanks for taking the time to view this advert; we're looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We'll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here
To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Use of Artificial Intelligence (AI) when writing job applications
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information.
AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.
We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.
Supporting Information
The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.
Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you've navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.
Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.
Working Smarter pledge
We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.
Secondments
If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [email protected]
Young People
Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.
Disclosure and Barring Service checks
If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.
In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.
Are you ready to bring your secretarial skills to a role that truly makes a difference? We are looking for proactive and compassionate Medical Secretaries to join our vibrant team., If you thrive in a fast-paced environment, love keeping things organised, and want to be part of a team that values compassion, individuality, and personal responsibility-this is the role for you.
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