Summary
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.
What it's like to work here
You’ll be reporting to the Visitor Experience Manager.
Rowallane Garden is one of the most beautiful in Northern Ireland featuring unsual plants, seasonal colour palettes and many striking features. Carved into the County Down landscape, Rowallane Garden has grown from its 19th-century beginnings at the hands of Reverend John Moore and his nephew Hugh Armytage Moore. Their vision to create a place where visitors can leave the world behind and immerse themselves in nature lives on and influences the ongoing conservation work in the garden.
Rowallane Garden is ideal for leisurely walks, quick refreshments in the café or simply relaxing in nature.
Rowallane Garden is a part of the County Down Property Group which includes Mount Stewart and Castle Ward. Over 150 staff members and 350 volunteers across County Down have a shared sense of purpose in caring for these wonderful places together, providing a wide range of public benefit to our visitors and local communities.
Last year we welcomed nearly half a million visitors across all three sites and have ambitions to grow our appeal further.
What you'll be doing
As Visitor Experience Officer you will support the delivery of high-quality and engaging visitor experiences. This might include devising and running events and activities, and creating interpretive displays that bring the place, and its stories, to life for everyone who comes here. You will provide a great service for all visitors and with your team, welcoming people and inspiring them to connect with Rowallane Garden.
The role will be integral to connecting new audiences to Rowallane Garden through experiences and developing new external partnerships to help us grow our offer. There may be some budgetary support required and an understanding of using audience insights when creating experiences.
You might be supervising and supporting volunteers, organising rotas or undertaking duty management responsibilities. This is an exciting role that will require organisational skills, experience development creation, delivery of events and partnership working. It is a varied role that will be fundamental to connecting and inspiring visitors to Rowallane Garden.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
1. an understanding of visitor engagement, inclusive interpretation, and audience development in cultural or heritage settings
2. teamworking and leadership skills to support and develop staff and volunteers
3. organisational and co-ordination skills to manage bookings, events, and day-to-day visitor operations
4. financial awareness, including budget monitoring and resource planning
5. awareness of health and safety, safeguarding, and accessibility standards
Additional criteria for all other applicants:
6. used to multiple deadlines and managing your own workload
7. skilled in organisation and planning, with a good eye for detail
8. good at talking to, and getting on with, all kinds of people
9. a hard-working and committed team player
10. comfortable with IT: Microsoft Office, as well as web and social media
11. experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
12. familiar with health and safety procedures
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
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