The opportunity
We are looking for an individual to join our busy and thriving service management office team. Our team is a true mixture of individuals from various backgrounds from Finance and Tax to Project Management, all with a common desire to provide excellent client service.
This is a very exciting time to join our specialised Service Management team as we are looking to grow due to clients demand for our service globally.
The team
Our Service Management professionals lead multi-country, multi-service GCR engagements. They are responsible for managing the contracting and transition processes, supporting the clients finance and tax transformation, leading client relationship management and ensuring exceptional client service throughout the life of our large global contracts. They are also responsible for developing our GCR service offerings, with opportunities to become involved in business strategy. Additionally, they work with colleagues around the world to lead pursuits and market development activity.
Your key responsibilities
As an Associate within our team, you will be working on a varied and Global portfolio of client engagements ranging in size and complexity. These clients will be household names and you will be working as part of an innovative EY Service Management team, ensuring the smooth running of the client’s compliance process. You will:
1. Act as first point of contact for the extended EY teams that will be preparing the deliverables for our mutual client (Tax Returns, Financial Statement etc.)
2. Act as first point of escalation for the above teams if they are not receiving information from the client or need support in agreeing out of scope work.
3. On a daily basis, you will work closely with your EY colleagues / engagement teams, reporting directly to your Engagement Manager, providing support to your clients and EY colleagues.
4. Partaking in regular internal client catch ups, conference calls and Teams meetings
5. Support your wider team (based in the UK and Bangalore) with the day-to-day client contact and delivery, for example: reviewing regular Service Management and tracking reports reaching out to EY local offices to answer ad hoc client questions resolving client issues which are escalated to you (with the support of your wider teams where required)
Skills and attributes for success:
6. The capability to continually re-prioritise tasks
7. The ability to resolve issues
8. Be deadline driven
9. Be able to successfully work with an extended team in multiple jurisdictions
To qualify for the role, you must have:
10. Excellent MS Excel and MS word capability
11. Project Management experience
12. A strong team player and the ability to add value to the current team
13. Excellent communication skills – both written and verbally
14. High level of attention to detail
15. Demonstrated experience of conducting quality reviews
16. Proficient multi-tasker
Ideally, you’ll also have:
17. Proven work record in a similar environment
18. This role does not specifically require tax or accounting qualifications or experience, but previous experience in these areas would be extremely beneficial and local qualifications in these fields would be beneficial.
19. This role does not require Project Management qualifications however Prince 2, PMP or equivalent would be advantageous
What we look for:
We’re interested in candidates with the energy and enthusiasm to build strong working relationships with client and EY teams alike. You’ll also need to be able to drive issues through to successful resolution, strengthening the client relationship.
What we offer
20. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
21. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
22. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
23. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.