Job overview Weekend Hotel Services Assistant. Saturday and Sunday (15 hours per week). The successful post holder(s) will provide a cleaning and catering service to our Service Users, Staff and Visitors across our Wards and Departments. You will be working as part of an established Team who provide a full Hotel Services function across the Hospital. Main duties of the job Cleaning - Cleaning all areas of the Hospital, including bedrooms with en-suite facilities, bathrooms, day rooms, lounges, corridors, offices and other areas of the Ward. Catering - The preparation and service of lunch and evening meals items, the handling, reheating, and service of cook-freeze meals. Making light snacks including salads, sandwiches and beverages. Washing up and associated cleaning within the Ward kitchen and dining room. Other duties - Handling and disposal of waste, periodic cleaning, such as carpet shampooing and curtain changing. Working for our organisation We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust); a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care. At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger. Detailed job description and main responsibilities HOUSEKEEPING Cleaning in all areas to the agreed NHS specification (including but not limited to National Standards of Cleanliness, CQC outcomes and PLACE, and in line with local schedules. Completion of cleaning records. Highlighting to the Nurse in Charge or Hotel Service Supervisor areas of concern e.g. on-going issues around access. Adhering to all aspects of Infection Control to ensure the potential for spread of infection is minimised. Working in accordance with the National Colour Coding guidance. Carrying out termination cleans in line with Trust policy. Carrying out isolation cleaning in line with Trust policy. Completing and documenting a scheduled deep cleaning programme for the specified area. Collection and storage of waste from locations according to the Hospital waste disposal policy. Complete other cleaning duties as required. This will include items such as wheelchairs, commodes, trolleys, furniture/fittings, internal glass and wall washing. Report all sightings of pests to the Hotel Services Office. Change soiled screen, cubicle and window curtains as required under the direction of the Hotel Services Supervisor. Receive and store clean laundry/linen. Remove full soiled linen bags to the collection point. Replace linen bags as required. Operation of a range of cleaning equipment including floor cleaning equipment, steam cleaners etc ensuring their safe and effective use. Assessing condition of equipment and reporting defects. CATERING Receipt of chilled meals and stores, checking for quantity, quality. To ensure the correct storage and rotation of chilled meals and stores. Regeneration of chilled/frozen meals, according to guidelines and food safety instructions. Under Nursing supervision to serve all meals, ensuring correct portioning and presentation of meals. Monitoring, recording of food temperatures, as required. Washing by machine all crockery, cutlery and utensils. GENERAL Ensuring the security of all stock, monitoring stock levels and reordering on a top up basis. Reporting maintenance faults to the Hotel Services Office in accordance with local procedure. Undertaking flushing of water outlets in accordance with the agreed schedule. Completion of flushing records. Assisting with the refitting of anti ligature dispenser holders as appropriate. Maintain high standards of personal hygiene. Ensure all information appertaining to Patients and staff is kept confidential. Any other duties within the hotel services functions as may reasonably be requested and as appropriate to band. Person specification Skills & Knowledge Essential criteria Literate Numerate Desirable criteria Previous housekeeping experience Previous catering experience Flexible attitude to working extra hours Food Hygiene Awareness COSHH Awareness We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ communities, people with 'lived-experience' of mental health conditions and people living with disabilities,- we are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities). We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users. Click here to view our applicant guidance Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations. Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system 'TRAC'. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application. Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if you have used it in your application you are required to declare this. Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Application numbers This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment. Documents to download Band 2 Hotel Services Assistant - Housekeeper (PDF, 424.4KB) Inclusive Top 50 UK Employers List (PDF, 78.9KB) Financial Support & Discounts (PDF, 919.6KB) Value of the NHS Pension Scheme (PDF, 279.0KB)