Customer Service Co-ordinator
Are you an organised, proactive professional with a passion for excellent customer service? Our client, a premium multi-vendor service and repair organisation based in Corby, is seeking a Customer Service Co-ordinator to join their busy team.
Reporting to the Finance Manager, you will be the vital link between the Service and Sales teams, helping to coordinate tasks, manage contracts, and ensure the smooth running of preventative maintenance visits. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, supporting multiple teams, and delivering outstanding client experiences.
Key Responsibilities
* Schedule and coordinate preventative maintenance site visits
* Manage contract-related tasks and support the service team with quotations, parts sourcing, and courier arrangements
* Collate service team work and prioritise service cases for timely resolution
* Produce monthly service reports highlighting customer downtime and team activities
* Manage calibration schedules for testing equipment to minimise downtime
* Liaise between service, sales, clients, and suppliers to maximise operational efficiency
The ideal candidate will have
* Strong organisational skills and a methodical approach to work
* Excellent customer service skills with a positive, assertive attitude
* Ability to work well under pressure and be a key team player in a small team
* Self-motivation and the ability to take initiative
* Experience working with Excel and service centre software
What you’ll get in return
* Competitive salary
* Opportunity to work with a market-leading, reputable organisation
* Supportive and friendly team environment
* Opportunities for career progression and professional development
* A varied role with a mix of customer service, operations, and reporting tasks
If you’re interested in this role and meet the criteria above, please submit your CV today to angela.bailey@irweb.co.uk or call Angela on 07531 651 351.
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