Norfolk Crisis and Resilience Advisor – Permanent Contract, 37 hours per week, £32,061 to £33,699 per annum (Scale G), located at County Hall, Norwich.
Part of Norfolk County Council, the Norfolk Crisis and Resilience Service provides hardship support for people across the county. This is an exciting opportunity to be part of a team that works with vulnerable people in our society and has a positive impact on our communities.
In April 2026 this service will replace the Clients Hardship Service with an enhanced service funded for 3 years through the Crisis Resilience fund.
Current adviser roles fall into two categories:
* Digital Adviser – hybrid working
* Outreach Adviser – working from a variety of locations with partner agencies with a requirement to visit clients in their homes.
The Norfolk Crisis and Resilience Advisers provide money management and holistic support for people to become financially independent and address the underlying issues prohibiting this.
The roles involve speaking with clients either on the phone or face to face, implementing a Trauma Informed approach to provide the best outcome and ongoing support for the individual.
We are looking for people with professional curiosity who can assess information from multiple sources, provide information and guidance, and make ongoing referrals to support and grant providers.
Confidence in making decisions, motivation to make a difference and advocacy for the vulnerable are essential.
We consider people from a range of different backgrounds with experience of money management, providing information and guidance in holistic support and grant organisations and/or working with vulnerable people highly beneficial.
Solid communication skills, confidence in dealing with vulnerable clients, experience of conducting difficult conversations and strong computer skills are required.
Benefits
* Competitive salary
* Generous holiday entitlement
* Health and Wellbeing services including fast-track physiotherapy and a free counselling service
* Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
* Financial benefits such as
* ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
* A Blue Light card for Fire Service and Social Care Workers
* Relocation expenses (where applicable)
* An advance of your expenses if you travel for work
* Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
* Tax efficient ways of getting extra pension and new bikes
* Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
* A payment if you refer someone you know to a hard to fill job
We request that you make sure you have good broadband connectivity to support our technology platform and equipment for remote collaboration.
#J-18808-Ljbffr