Role Summary
Location: Remote
This role will support the UK Productivity & Deployment Manager in ensuring SSP's workforce management (WFM) tools are used effectively and consistently.
The role combines data analysis, system expertise and operational understanding to ensure the right people are in the right place at the right time, while maintaining compliance and standards.
You will work very closely with Operations, analysing labour demand data, labour spend and scheduling effectiveness to identify opportunities to improve productivity and provide a better speed and quality of service. You will additionally be responsible for maintaining and enhancing SSP's labour models.
What We're Looking For
Experience in workforce planning, scheduling or labour analysis
Strong understanding of WFM systems (UKG Pro experience desirable)
Strong analytical skills (advanced Excel)
Commercial awareness of labour budgets and productivity drivers
Ability to influence stakeholders through data-led insight
Comfortable working in a fast-paced, multi-site environment
What You'll Be Doing
Optimising schedules & driving governance
Configure and manage workforce management (WFM) system settings
Monitor schedule quality and adherence to KPIs
Identify inefficiencies and coach sites on best-practice rostering
Support system upgrades and enhancements
Forecasting & modelling
Analyse sales and transaction data to improve labour demand forecasting
Translate forecasts into clear, practical labour plans
Investigate variances and recommend corrective actions
Support new openings and operational changes with WFM modelling
Data insight & productivity improvement
Analyse labour KPIs such as productivity, overtime, absence and contract mix
Provide clear, actionable insights to Operations
Support performance improvement plans to enhance speed and quality of service
Operational support
Act as first-line support for WFM queries
Deliver training and coaching to GMs and Ops Managers
Collaborate cross-functionally to drive continuous improvement
Why join SSP?
At SSP, our purpose is to be the best part of the journey. We operate across airports and travel hubs in nearly 40 countries, delivering great food and hospitality to millions of travellers.
You'll be joining a values-led business built on Team, Curiosity, Passion and Ownership, where your contribution directly impacts operational performance across the UK&I estate.
What You'll Get
Employee discounts across SSP brands (400+ locations)
Friends and Family Discount App
Clear learning and development pathways, including apprenticeships
Award-winning training and career progression opportunities
Health and wellbeing support
Hybrid and flexible working where applicable
Inclusive culture supported by employee networks and communities
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.