Collections Agent We are working with an industry leading client on the lookout for a Collections Agent to join their team in Warwickshire. This role will be responsible for managing and recovering outstanding customer debt for an allocated portfolio. Whether speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, the goal will always be to achieve great outcomes for both their customers and the business. Key Responsibilities: * Contact customers to resolve overdue accounts and negotiate payment plans * Handle challenging conversations with professionalism and empathy * Liaise with DCAs and legal partners to support recovery efforts * Escalate unresolved issues to relevant departments * Keep accurate, up-to-date records of all interactions * Identify deteriorating payment behaviours and raise concerns * Contribute to improving debt recovery processes * Report performance metrics to your team lead Key Skills, Experience & Knowledge: * Proven experience in debt collection and/or customer service * Excellent verbal and written communication skills * Strong objection-handling and negotiation abilities * A resilient, self-motivated, and organised approach * Attention to detail and ability to prioritise tasks effectively * Comfortable working to personal and team KPIs * Ability ...