We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team. Customer Relationship Managers build externally trusting relationships with customers and protect Sterling's brand by maintaining a positive image. CRMs are internally the liaison point between Business Developers and Operations How you create impact Drive operational excellence for assigned accounts. Monitor and improve service delivery on all escalation. Control monthly performance metrics such KPI, QBRS and ad-hoc report request. Align on customer strategy and priorities, offering continuous improvement and innovation. Focus on strategic customer engagement, satisfaction, retention, reactivation and identify opportunities for upselling to meet clients needs (OBCs, Charters, etc.) Align with different stakeholders Pricing and Business Developers, to assist on pricing decisions and RFQ/RFP submissions. Coordinate incident reports, timelines, and corrective actions with Quality Assurance and Operations. Analyze Tableau data to identified potential issues. Profile description: What we would like you to bring Experience in the logistics or supply chain industry. Knowledge of quality assurance and incident management processes. Ability to work collaboratively with cross-functional teams Excellent communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Nice to have: ability to speak Arabic with our MEA stakeholders We offer: What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation