Overview
Relationship Director S3 Corporate Clients Birmingham
Country: United Kingdom
Santander is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking, innovation and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn and make a real difference. Our mission is to help more people and businesses prosper. We embrace a strong risk culture and all professionals are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
The difference you make
Corporate Clients are looking for a Relationship Director based out of Birmingham. As a Relationship Director you will manage a portfolio of corporate clients, meet financial expectations and ensure clients receive a great experience including timely intervention when required. You will also be responsible and accountable for driving primacy, growing the portfolio and meeting all governance requirements such as credit stewardship and financial crime.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role you will be responsible for:
* Driving a proactive and collaborative environment across CCB.
* Providing your clients with an experience that is second to none.
* Creating and delivering a growth strategy including relationships with clients, prospects and professionals.
* Deliver against agreed OKRs and KPIs. This will include NPS through internal and external sources.
* Driving high levels of client insight and creating advocates of the Corporate Bank through your portfolio and wider network.
* Coach Relationship Manager(s) to improve their skills and knowledge.
What you’ll bring
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
* Experience of developing and driving a business development strategy to deliver the Corporate Banks ambitious growth through existing client network and intermediaries. (Required)
* High level of credit underwriting and financial crime risk skills. (Required)
* Proven record of providing high quality client experience. (Required)
* Proven experience of corporate businesses. (Required)
* Proven knowledge of risks and mitigations. (Required)
* Excellent presentation, negotiation, analytical and report-writing skills. (Required)
Education
* Degree-level education (or equivalent experience) in a relevant field such as Business, Finance, Economics or Accounting. (Preferred)
* Relevant professional banking or finance qualification such as the Chartered Banker Diploma, ACIB, CFA or ACCA (or working towards). (Preferred)
* Advanced credit and risk analysis training or certification demonstrating sound commercial lending and portfolio management skills. (Preferred)
* Ongoing commitment to professional development including regulatory awareness and leadership capability aligned with Santander’s standards for continuous learning. (Required)
* Languages
* Fluent English (spoken and written) required – for clear communication with clients, internal stakeholders and regulatory correspondence.
* Additional European language skills (e.g. Spanish or Portuguese) (Preferred).
Hard Skills
* Advanced credit and financial analysis ability to assess risk, structure complex lending solutions and prepare high-quality credit submissions. (Required)
* Strong commercial acumen, deep understanding of corporate banking products, markets and the wider economic environment. (Required)
* Digital proficiency, confident use of CRM and workflow tools such as Salesforce, nCino and Office 365 to manage client portfolios and ensure data accuracy. (Required)
Soft Skills
* Exceptional relationship management and communication skills, able to engage and influence clients, stakeholders and colleagues effectively. (Required)
* Leadership and coaching ability; inspires and develops others, fostering a culture of collaboration, performance and continuous improvement. (Required)
* Resilient and optimistic mindset; approaches challenges positively, demonstrates adaptability and promotes Santander’s values and behaviours. (Required)
We value your impact
At Santander your contribution matters. We recognise the difference you make every day and we make sure you feel valued, supported and rewarded in return. Recognition goes beyond pay – it’s about the pride you feel in your work, the impact you have on customers and communities and the opportunities you have to grow and thrive personally and professionally.
* 30 days holiday plus bank holidays (increases to 31 days after 5 years) with option to purchase up to 5 contractual days per year
* 6000 car allowance per year
* Company funded individual private medical insurance
* Protection for you and your family with company-funded death-in-service benefit and income protection insurance and discounted rates for additional life assurance and critical illness cover
* Share in Santander’s success by saving or investing in our share plans
* Staff versions of our products (e.g., Edge Current Accounts and Credit Cards) with no fees and access to other deals and discounts
* Competitive rewards that reflect the real impact you make and the value you bring
* Wellbeing that goes beyond work, with access to wellbeing partners across four pillars of wellbeing
* Support for every life stage, including enhanced family leave and childcare options
* Time to give back through volunteering opportunities
* Global growth opportunities to shape your career across our international network
Local compliance
We are an inclusive organisation that provides equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. Our roles are site-based with a hybrid pattern; colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).
When applying please consider the travel distance, time and cost to your chosen office location(s).
Right to work in the UK
* Every individual must have the right to work in the UK to commence employment with Santander, either by nationality, visa or work permit. If you do require a working visa/permit this will not influence our decision on progress. If you do not have a right to work or a visa application is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer.
We welcome applications on the understanding that there may be no relocation package. Santander will pay employer mandatory government fees related to visa; you may be liable for your own immigration and relocation costs.
What to do next
If this sounds like a role you are interested in, please apply. If there’s anything we can do to help you achieve your best in the recruitment process, please get in touch. You can contact us at [email].
Required Experience: Director
Key Skills
Business Development, Sales Experience, Loyalty Marketing, Portfolio Management, Wealth Management, Financial Services, Algebra, Territory Management, Banking, Relationship Management, Customer relationship management, Geometry
Employment Type : Full-Time
Experience: years
Vacancy: 1
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