Risk Event Resolution Manager, Stirling, Hybrid Summary of the role A FCA regulated life & pensions service provider are seeking a dedicated professional to join the company, as a Risk Event Resolution Manager.
They are looking for someone who will play a pivotal role in ensuring customer fairness by leading the investigation, management, and resolution of notifiable events across varying severity levels.
This role is central to delivering timely, compliant, and effective outcomes, with a strong focus on stakeholder engagement, root cause analysis, and remediation.
You will work collaboratively across internal teams, clients, and external partners to manage day-to-day events, implement corrective actions, and support improvements to processes and systems to prevent recurrence.
What you'll be doing Leading the resolution of Notifiable Events, ensuring they are rectified and closed within agreed timelines, escalating risks and exceptions to senior management when required.
Driving multi-stakeholder engagement across Clients, and third parties, chairing project meetings and ensuring effective communication and documentation.
Producing reports, analysis, and recommendations to support root cause investigations, corrective actions, and customer redress approaches.
Overseeing the maintenance of accurate, timely, and compliant Notifiable Event records and logs, supporting quality assurance sampling and regulatory requirements.
What we're looking for Proven experience within the Life & Pensions industry or project services, with strong knowledge of Life, Pensions or Investment products.
Comprehensive understanding of regulatory requirements including GDPR, FCA Conduct Rules, and Treating Customers Fairly principles.
Strong track record in breach incident management, complaint handling, or remediation activity.
Proficient in Microsoft Office (Word, Excel, Outlook) with strong organisational and time management skills.
We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Remote working/work at home options are available for this role.