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Client:
Central Employment
Location:
gateshead, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
10.06.2025
Expiry Date:
25.07.2025
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Job Description:
Central Employment are working with a leading and specialist Tech/SaaS provider based in Tyne & Wear, as they look to appoint a SaaS Customer Support Team Leader.
SaaS Customer Support Team Leader profile:
Lead a dedicated team of Implementation Execs, supporting them day-to-day while also delivering regular training and support to a range of UK customers.
You’ll help shape and refine operational processes, design and deliver bespoke training and support sessions to customers and internal colleagues.
Responsibilities:
* Coach and support team members—both informally and through structured sessions.
* Manage and allocate workloads.
* Create and present performance reports.
* Collaborate with Renewals Team to support customer retention.
* Helping onboard new team members and deliver parts of our company-wide induction programme.
Experience:
* Excellent interpersonal skills and a strong team player.
* Operated in a Tech or Software sector
* Assertive, consistently leading by example.
* Flexible to the needs of the business.
* Highly organised and process driven.
* 3+ years of recent experience in support and/or training role.
* 3+ years of recent team leadership experience
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