Overview
The Digital Product Team is an integral part of the Digital function within the Customer & Marketing Team at easyJet. We are responsible for the primary digital customer touchpoints, including our website and award-winning mobile apps. Our mission is to deliver a best-in-class customer experience while exceeding business objectives through efficient operations, focused strategy, clear objectives, data-driven decision-making, and value-based output. We have an exciting opportunity for a Digital Product Manager to oversee the product management of easyJet's Revenue Mission, working closely with the Head of Digital Product. The successful candidate will be accountable for formulating and delivering the Product Strategy for the Revenue mission across web platforms, ensuring a customer-centric, market-leading digital experience.
Responsibilities
* Work with the Head of Digital Product to develop the revenue mission strategy with alignment to the greater Digital channels strategy, own the delivery of the strategy through the mobile app roadmap, leading the team, and optimise ways of working.
* Innovate the product with an entrepreneurial approach, ensuring each iteration delivers tangible value to both customers and the business.
* Work closely with development teams and other cross-functional teams to achieve strategic product objectives.
* Utilise tools like Google Analytics to monitor performance and identify opportunities for enhancement and optimisation.
* Implement and manage optimisation tests and UX enhancements to continually improve the customer experience.
* Develop strategies for app acquisition and growth, working with SEO, PPC, and wider Digital Teams to enhance conversion, retention, and loyalty.
* Understand and anticipate customer needs and trends, positioning easyJet ahead of competitors in servicing mobile users.
* Lead, develop, and expand a high-performing Digital Product Team, fostering a culture of personal accountability and shared success.
* Advocate for agile methodologies across the wider easyJet company and engage with stakeholders to evangelise the Digital area.
Qualifications
* Extensive Digital Product Management experience in a high-volume e-commerce environment.
* Strong commercial acumen with a proven track record of meeting revenue targets.
* Experience leading a team of Digital Managers or Product Owners.
* Expertise in UX design and mobile app development practices.
* Proficiency in analytics tools, such as Google Analytics 360.
* Effective communication skills with experience in managing senior stakeholders.
* Experience in an Agile working environment.
Benefits
* Competitive base salary with up to 20% bonus potential.
* 25 days holiday plus bank holidays.
* Participation in BAYE, SAYE, and Performance share schemes.
* 7% pension contribution and life assurance.
* A flexible benefits package and excellent staff travel benefits.
Location & Hours of Work
This full-time role is based in Luton, with a 40-hour work week and hybrid working options available. Occasional travel may be required. This role offers a unique opportunity to lead and shape the digital product strategy at one of Europe's leading airlines. If you are driven by innovation, committed to delivering excellence, and skilled in digital product management, we invite you to apply and join our dynamic team.
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