Job Title: Planner
Location: Sutton,Surrey
Salary: £29,724 per annum
Sector: Gas Contractor
42.5hr week
Shift is Mon - Fri 8-5:30
20 days annual leave, plus Bank Holidays
5-month probation period
Purpose of role:
Gas Service
Planner
Gas Team Leaders
42.5hrs per week, covering 08:00 -17:30, Monday - Friday
As a Planner you will be responsible for the planning of our field-based engineers within your allocated geographical/contracted area. You will manage the day-to-day planning tasks and ensure that you are providing exceptional service delivery to all customers. You will need to efficiently plan your engineers work to ensure that all SLA's are met, and the engineer's productivity is at maximum efficiency. You will be the main point of contact for the engineer's, Field Supervisors and Field Managers who work within your allocated area. The contracts that you will be working on are within the Council and Social Housing field. You will take direction and support from Gas Team Leaders, Field Supervisors and Field Managers. Planners will also make outbound calls to customers to schedule in appointments for outstanding and follow up works as well as annual gas service checks using our in-house system.
Outline of duties and responsibilities:
* Effectively planning engineer's work
* Take ownership of your engineers' daily workload
* Inbound calls from the engineer's on the dedicated Engineer Line
* Monitor engineers are ready for work and dispatch unallocated works
* Check previous day has no outstanding works
* Ensure all works are planned and completed within the contracts SLA
* Managing the Action Lists that Planners are responsible for
* Scheduling appointments with customers
* Proactively work towards the reduction of incoming complaints
* In the event of absence, manage and monitor any changes to works scheduled
* Keeping customers informed and updated
* Support all team members in all tasks
* Ensure all daily tasks are completed
In addition, you will:
* Handle administrative and telephone correspondence both office and field to ensure the smooth running of all contracts
* Maintain standards of productivity
* Liaise with all internal teams where required
* Take responsibility for your area performance
* Identify issues and put forward potential solutions for issues that could have a negative impact on performance
* Support the CSO team handling inbound calls when required
* Ad Hoc duties
Main pre-requisites:
* Excellent communication skills, both written and verbal on all levels
* Ability and willingness to step up to cover next level tasks
* Proactive approach
Innovative whilst working within agreed structure
* Flexible and ability to adapt to change
* Committed to delivering exceptional service delivery both internal and external
* Maintain an efficient, professional and team focussed attitude at all times
* Trustworthy and able to promote a confidential environment
* Customer focussed
* Ability to work within and follow company and clients policies and procedures
* Excellent planning and organisational skills
If you are interested in this planner role - please send your CV directly to :