Job summary
Carlisle Locality has a 6-month fixed term opportunity within either GP Service Delivery Lead or Project Lead role, working across Eden Medical Group & Warwick Square Group Practices.
This opportunity is intended to support the ongoing work of the locality to either support & lead with Practice Management tasks and or specific Project work to support continuous improvement across the Locality.
The successful candidate will work closely with the Practice Manager & Locality Lead and further colleagues to support operational and/or project-based priorities. The exact focus of the role can be shaped around the individuals skills, interests, and development goals.
Main duties of the job
The primary role of the Service Delivery Lead (SDL) is to ensure the effective day to day operation of a practice or practices, ensuring that services are delivered safely and effectively.
The Project Lead element is to deliver in partnership with other NCPC colleagues programmes of improvement or change, supporting our ambitions to ensure we deliver high quality care to our patients.
Depending on the candidate the JD will focus on either specific area of this document.
The post holder will work with delegated responsibility for the agreed non‑clinical activity on a practice site or sites and will work with other Service Delivery Lead within the Locality.
The post holder will work with the Locality Lead to ensure that staff and patients remain safe and services are delivered within delegated budgets and in adherence to agreed standards, policies and procedures.
The post holder will be first point of call for practice staff and will liaise with other colleagues across NCPC sites to develop solutions to operational challenges and develop effective and efficient services.
The post holder will be given agreed projects to focus on and deliver, working closely with colleagues across NCPC.
The post holder will be expected to provide cover for other Service Delivery Leads if required within the Carlisle Locality.
About us
Carlisle Primary Care Network (PCN) consists of 3 Practices: Eden Medical Group, Warwick Square Group and Carlisle Central. The Network and Practices are focussed on shaping our services to best meet our patients needs, and work collaboratively to ensure we improve services and build for the future.
We are focussed on providing new and innovative solutions to addressing the healthcare requirements of our patients, now and in the future.
We are passionate in providing our multi-disciplinary teams with support and positive working environments, and strive to ensure we work collaboratively to provide this.
Details
Date posted: 12 February 2026
Pay scheme: Other
Salary: Depending on experience
Contract: Fixed term
Duration: 6 months
Working pattern: Full‑time
Reference number: A2260-26-0003
Job locations: Port Road, Carlisle, Cumbria, CA2 7AJ; Warwick Square Group Practice, Warwick Square, Carlisle, CA1 1LB
Job responsibilities
People and HR
Is responsible for non‑clinical line management of all practice staff, informs recruitment plans, performs appraisals, follows disciplinary, grievance, performance management policies, identifies training and development needs, and carries out local site inductions.
Manages rotas, annual leave and absences to ensure adequate staffing levels and reports resource problems.
Implements HR policy.
Manages individual and team performance, including annual reviews in line with policies.
Ensures that the staff teams are adequately trained and competent in their role.
Maintains accurate attendance data and instigates interventions to manage attendance as appropriate.
Hold regular staff meetings to disseminate practice, system and national developments and allow staff to raise issues and feed back to managers.
Manages disciplinary, grievance issues in line with NCPC procedures.
Contributes to staff and resource planning activity.
Monitors staffing and overtime budgets.
Provides accurate information to payroll provider to ensure accurate payroll and pension administration.
Development and Improvement
Leads on agreed projects or programmes focussing on improvement or change.
Drives innovation, improvement, modernisation and high levels of staff and patient satisfaction.
Works with the Locality Lead to identify ways of working across practice sites/in a locality to develop and deliver effective and efficient services.
Works alongside the Locality Lead and operational staff to ensure they have all the necessary tools to achieve high quality outcomes.
Involves all staff in continuous service improvement.
Finance
Manages and records local expenditure within a delegated budget.
Manages petty cash expenditure.
Monitors staffing expenditure within delegated budgets.
Monitors and reconciles NHS income against activity using NCPC accounting systems.
Ensures claims are prepared accurately and within time limits.
Provides financial information to support preparation of accounts and aid decision making.
Premises and Equipment
Responsible for the security, repairs, maintenance and insurance of premises and equipment.
Ensures that premises and equipment comply with current safety and quality regulations, including, but not limited to, the Health and Safety at Work Act, Fire Regulations, Electricity at Work Regulations, Water Hygiene, Equipment Testing and calibration regulations.
Liaises with contractors to ensure access to premises where works are required.
Maintains effective records including evidence of testing, risk assessments and safe working practices.
Investigates and records accidents and incidents.
Reports any incidents or accidents in compliance with RIDDOR.
Performance and Quality
Ensures that accurate performance data is available to aid decision making.
Monitors practice performance against national and local targets, including QoF, LIS, Screening and Immunisation programmes, Enhances Service standards and prescribing measures.
Monitors patient feedback measures including the Friends and Family test, patient surveys and compliments and complaints.
Manages the local complaints process.
Ensures that significant events are recorded and actions implemented.
Where appropriate shares and or escalates complaints and significant events.
Liaises with other service providers to ensure effective care is delivered.
Patient Services
Coordinates patient and stakeholder engagement.
Monitors the effectiveness of patient services, using surveys, Friends and Family tests as a measure of effectiveness.
Responds to patient complaints, in line with the practice complaints procedure.
Acts as the point of referral for patient queries.
External Relationships
Ensures effective and timely communication, including being one of the practice contacts for the PCO, PCN and other partners organisation.
Internal Relationships
Works with the Locality Lead and practice sites in a matrix structure to support the development of cross‑site working to support operational delivery.
IT and Digital
Responsible for the computer system, including maintenance and updates.
Oversees third‑party apps and communication tools.
Ensures adherence with national and local information governance requirements.
Acts as local administrator for the clinical system.
Person Specification
Qualifications (Essential)
* Diploma level qualification (e.g. HND, NVQ4/5) or equivalent experience
Qualifications (Desirable)
* Degree level qualification or equivalent experience
Experience (Essential)
* Experience of leading on programmes of improvement work.
* Extensive experience of supervisory and people management
* Experience of building and maintaining effective working relationships
* Experience of financial monitoring and reporting
* Excellent communication and listening skills
* The ability to manage multiple activities and deadlines
* Strong IT skills
* Experience of recruitment, discipline and grievance management
Experience (Desirable)
* Collaborative working
* Experience of leading process and service development
* Experience within a Health or Social care environment
* Project Management experience
Personal Attributes (Essential)
* Sound judgement
* The ability to strike a balance between support and robust challenge
* Integrity and high ethical standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Eden Medical Group
Address: Port Road, Carlisle, Cumbria, CA2 7AJ
Employer website: https://www.edenmedicalgroup.co.uk/
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