Customer Service Representative
Location: Swinton
Hours: Full-time, 40 hours/week
Shift: Monday to Thursday, 8:00am - 4:45pm
Hourly Rate: £12.25
Department: Supply Chain
Reports to: Customer Service Team Leader
Join Our Team
Are you passionate about delivering excellent service and ensuring smooth operations between departments? We're looking for a proactive Customer Service Representative to be the vital link between our Supply Chain and Sales teams, ensuring our customers receive exceptional service every step of the way.
What You'll Be Doing:
Supply Chain Support
* Act as the main liaison between Supply Chain, Sales, and the customer.
* Process and track orders using internal systems (e.g., SAGE, Zoho, Excel).
* Monitor stock levels, delivery schedules, and identify potential disruptions.
* Use system data to support resolution of any supply-related issues.
* Handle enquiries regarding stock availability, order updates, and deliveries.
* Ensure timely delivery by proactively managing workflow through system tools.
* Maintain accurate records of customer interactions.
* Work with internal teams to resolve recurring customer concerns.
* Provide Sales with supply insights to manage customer expectations.
* Assist with special customer requirements such as priority shipments or custom orders.
Process Improvement
* Help streamline internal processes for order management and customer service.
* Use data analysis to identify areas for improvement.
* Take part in cross-functional projects to improve efficiency and customer experience.
What You'll Bring:
* Strong written and verbal communication skills.
* Good organisational abilities and a knack for prioritising tasks.
* Comfortable using Microsoft Office (especially Excel and Word).
* Able to work calmly under pressure and focused on delivering solutions.
* A people-first mindset with a strong sense of doing the right thing.
Qualifications & Experience:
* Minimum of GCSEs or equivalent.
* Experience in customer service, sales support, or logistics is a plus but not essential.
* Relevant coursework in business admin, customer service or logistics is an advantage.
What We Offer:
* A collaborative, friendly team environment.
* Opportunities for learning and development.
* Stable full-time hours with a healthy work-life balance.
* PPE and full training provided.
Please apply only if you have relevant experience.
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