Overview
Job Title: IT Field Engineer
Location: Plymouth
Contract: Full Time
Salary: up to £32,000 DOE
About the Role
We are seeking a proactive and customer-focused IT Field Engineer to join our growing team. This role is ideal for someone currently in a desk-based IT support position who is looking for a more varied and hands-on opportunity. Reporting to the Field Service Manager, you will provide on-site IT support, installations, and maintenance across a wide range of client environments. Every day will bring new challenges, different technologies, and varied environments, so flexibility and adaptability are essential.
Key Responsibilities
* Provide on-site IT support and troubleshooting for clients across Cornwall.
* Install, configure, and maintain IT hardware and software including servers, PCs, printers, and networking devices.
* Support Microsoft 365, Active Directory, and Windows environments.
* Carry out basic networking troubleshooting (TCP/IP, DNS, DHCP, routing, VLANs).
* Maintain accurate records of work completed and customer interactions.
* Collaborate with the Plymouth-based Support Desk team on escalated issues.
* Deliver professional and friendly customer service, offering guidance to clients with varied levels of IT knowledge.
* Assist in training new or existing staff as required.
* Ensure compliance with company procedures and guidelines.
* Undertake other related duties as necessary.
Required Experience & Skills
* Background in IT support (desk-based or field).
* Working knowledge of Microsoft environments.
* Strong troubleshooting skills with attention to detail.
* Excellent communication and interpersonal skills.
* Full UK driving licence and willingness to travel.
Desirable
* Networking experience (TCP/IP, DNS, DHCP, VLANs, routing).
* Customer-focused mindset with the ability to adapt to new challenges.
* Strong organisational skills and proactive approach to problem-solving.
Salary & Benefits
* Company electric car (personal use permitted, Benefit in Kind)
* Business mileage reimbursed in line with UK tax laws
* 25 days annual leave plus bank holidays (rising with service)
* Workplace pension and life insurance
* Vitality Healthcare Scheme
* One fully paid volunteering day per year
* Company-supported training and professional development
* Regular team social events
About
A trusted IT support provider, delivering expert services designed to save organisations time and allow them to focus on growth. Our experienced team adapts to the needs and knowledge of each client, avoiding jargon and providing solutions in clear, simple terms. We pride ourselves on delivering reliable, responsive, and customer-focused IT support, wherever and whenever it is needed
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