Job Description
Do you want to do the best work of your life?
With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand.
A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
Join our Desktop Support Services team within Group Workplace Solutions, Technology UK. As a Technical Operations Analyst, you'll play a key role in supporting Sky UK staff and the Desktop Support Team by coordinating desktop-related activities and managing device lifecycle processes. This role is essential to ensuring smooth communication, accurate scheduling, and efficient service delivery.
What you'll do
* Coordinate desktop support activities by managing incidents and service requests.
* Liaise with requestors and support teams to ensure timely and accurate processing.
* Monitor the service management queue and team mailbox to maintain up-to-date communication.
* Reset/Image devices and prepare them for deployment using standard build procedures.
* Manage device dispatch and returns, including courier arrangements and quality checks.
1. Coordinate warranty repairs with vendors (Dell/HP) and oversee IT equipment retirement/disposal in line with company poli...