Showroom Sales Advisor
Hampshire
Salary: £25,000- £27,000
Coulter Elite Resourcing are looking for a Showroom Sales Advisor, working for a leading retailer and importer of luxury natural stone and porcelain flooring. Our client are a passionate bunch who love to offer their customers the highest quality flooring, with exceptional customer service at every stage.
Benefits
* Additional leave
* Company events
* Company pension
* Employee discount
* Sick pay
Job Description
We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.
As we continue to grow from strength to strength, our team is growing, and we would love to consider your application!
The role
We are looking to recruit a Sales Advisor. As a Sales Advisor you will work closely alongside our showroom manager to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements
.
Key responsibilities
As a sales advisor your key role is to provide support to our showroom team, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.
Additional responsibilities
* Answering incoming sales calls
* Making outbound calls to our customer database
* Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
* Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
* Updating the CRM system with relevant client information and daily activity
* Arranging samples to be dispatched
* Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
* Maintaining a clean and tidy showroom
* Providing drinks to customers during their appointments
* Confirming showroom appointments with customers prior to their arrival
Skills required
* Experience in a sales environment
* Experience in the luxury goods market (desirable)
* Knowledge of interiors (desirable)
* Extremely well organised and able to prioritise tasks
* Enthusiastic and hands on – this is a busy, fast-paced company
* Self-motivated with the ability to inspire those around you
* Strong customer focus
* Excellent communicator
* Minimum of 2 years sales experience
* Must have experience in using a CRM
* Familiar with Microsoft office
* Interior Design experience is desirable
* Creative eye is desirable
* CAD design trained is desirable
What we offer:
· A great place to work with a friendly and welcoming team.
· Competitive salary.
· Bonus structure.
· Optional pension scheme.
· Additional leave through years of service.
· Sick pay after completion of probationary period.
· Company events.
· Employee discount.
· Employee assistance programme.
· Purchase additional annual leave scheme.
· Induction training.
· Development opportunities.
Working Hours
Hours: Monday to Sunday hours, on a rota basis, 2 days off per week.
Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)
Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)
Sunday – 10:30 – 16:00 (inc 30 min unpaid lunchbreak)
Job Type: Full-time
Salary: £25,000.00-£27,000.00 per year
Please contact Katie for more information.
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