Brook Street is working with a leading Belper based boiler company looking for experienced customer service advisors to join their team offering best in class service to their customer base.
Key Responsibilities:
* Customer Support: Assist customers who contact the company via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
* Understanding Customer Needs: Assess and understand the customer's situation to identify opportunities for delivering outstanding customer service.
* Service Delivery: Adhere to contact centre processes and performance targets, ensuring a professional and efficient service.
Hours of Work:
* Full-time: 39.5 hours per week.
* Shift Pattern:
o Monday to Friday: Between 8am - 6pm
o Saturday: 8am - 3pm
o Sunday: 8am - 12pm
Minimum Requirements:
* Proven customer service experience.
* GCSE Grade 4 or equivalent in English.
* Good knowledge of Microsoft applications and web-based platforms.
* Previous contact centre experience is preferred but not essential.
Rewards and Benefits:
* Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
* Annual Bonus: A bonus scheme based on performance.
* Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
* Pension Scheme: Company contributes 7%, and employees pay 1%.
* Employee Assistance Programme: Support for personal and professional matters.
* Health Benefits: Free flu jabs and eye tests.
* On-Site Amenities: Subsidised bistro and coffee shop.
* Employee Benefits Hub: Access to additional discounts and offers.
This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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