Doncaster Ref: VA3358 TEC2 Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Call Handler (FNOL Team) – Doncaster Steer Automotive Group | Full-Time | Customer Service Jobs Doncaster Make a real difference from the very first call. At Steer Automotive Group, we’re not just vehicle repair specialists — we’re driving the future of automotive care. We’re looking for a Customer Service Call Handler to join our First Notification of Loss (FNOL) Team in Doncaster. If you’re a confident communicator who thrives in a fast-paced environment and genuinely cares about helping people, this is your opportunity to build a meaningful career in customer service. About the Role As the first point of contact for customers following an accident, you’ll play a crucial role in delivering reassurance and support during a stressful time. You’ll guide customers through the early stages of their claim, ensuring every interaction is handled with empathy, clarity, and efficiency. Key Responsibilities Handle inbound calls from customers reporting vehicle accidents or damage Accurately log and manage claim details using internal systems Keep customers informed throughout their claims journey Liaise with insurance providers, repair teams, and internal departments Manage your workload effectively while meeting team KPIs and service targets What We’re Looking For You don’t need automotive experience — we value customer service skills and attitude above all. You’ll thrive in this role if you: Communicate clearly and confidently via phone and email Stay calm and professional in a high-pressure environment Demonstrate empathy, initiative, and problem-solving skills Have strong attention to detail and organisational skills Bring previous experience in customer service roles (call centre, retail, hospitality, or insurance preferred) Why Join Steer Automotive Group? Competitive salary performance incentives Career progression opportunities within a growing company Full training and ongoing support Positive, team-focused working environment The chance to make a real impact every day At Steer, we put people first — both our customers and our colleagues. Every call you take helps someone move forward after an accident, making this role truly rewarding. Apply Today Start your next chapter with a company that values your voice and your potential. Apply now and steer your career in the right direction.