Company description: GXO Logistics Supply Chain Inc. Job description: Are you an experienced operational leader looking for your next career move? Are you able to build strong customer relationships and drive a large operational team to success? Do you like the idea of working on one of the most rewarding contracts with one of the biggest names in third-party logistics? Here at GXO, we are currently recruiting for a Head of Operations to join our team in Leyland, supporting our customer Waitrose. As the Head of Operations, you will effectively manage both warehouse and transport operations, ensuring operational excellence and consistently exceeding the customer expectations, while ensuring full compliance with quality, safety and KPI requirements, fostering the development of people, processes and facilities through the deployment of best practices. This is a full time, permanent position, predominately working Monday to Friday, 08:00 till 17:00 however, with the site being a 24/7 operation, we do ask for some flexibility. Pay, benefits and more: Were looking to offer a salary of up to£70,000.00 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company car or car allowance of £505.00 per calendar month, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What youll do on a typical day: Effectively coordinate the operation, ensuring that all resources are managed and used in the most effective manner to deliver and improve upon expected customer service levels and KPIs within budgeted costs Manage a team of Shift Managers, understanding the challenges and successes they have on each shift and giving them all they need to manage their teams Focus on optimisation, cost-saving and continuous improvement, identifying opportunities for process enhancement and increased efficiency Build a strong working relationship with our customer and the wider on-site operational teams such as QHSE, HR and finance What you need to succeed at GXO: Previous experience as an Operations Manager or similar level role in a large, fast-paced grocery warehousing environment is essential The ability to lead, develop and mentor a large, diverse operational team, recognising talent and inspiring them to success Be enthusiastic, driven and have a can-do attitude, as well as having the ability to think outside of the box and demonstrate true entrepreneurial spirit Generally strong IT skills, IOSH or equivalent Health and Safety qualification, ILM Level 5 or equivalent Management qualification and a Transport CPC qualification desirable We engineer faster, smarter, leaner supply chains