Job title: Service Coordinator – Portable Products (f/m/d)
Vacancy number: 2170
Location: Milton Keynes, 1 day working from home
The Service Coordinator plays a key role in maintaining excellent customer relationships by providing timely updates on service delivery and coordinating service activities across the UK & Ireland. This role requires a proactive, autonomous individual who can identify and implement actions to meet service level expectations, remove roadblocks, and support the team in achieving its goals.
* Manage the service coordination inbox and scheduling tasks.
* Optimise scheduling using CRM tools and transition from legacy systems.
* Coordinate, prioritise, and plan departmental resources for maximum efficiency.
* Liaise with external providers for outsourced work when necessary.
* Log all customer communications in the appropriate systems.
* Ensure adherence to and management of internal processes.
* Provide weekly progress reports and updates as required.
* Act as a backup for the operational lead during absences.
* Maintain system stock control and ensure accuracy through engineer work order management.
* Manage warranty returns and ensure system records are up to date.
* Support quality processes including non-conformance and corrective action reporting.
* Make independent decisions to support both customer and engineer needs.
* Coordinate the shipping of calibration artefacts for engineers and the Calibration Quality and Compliance Manager.
* Ensure compliance with HMRC regulations and customs requirements.
* Foster strong internal relationships to enhance business continuity and communication.
* Maintain accurate customer, equipment, and job records.
* Ensure compliance with Quality, Health & Safety standards.
* Communicate effectively with customers and internal teams, taking ownership of timely issue resolution.
Requirements:
* Experience in customer coordination.
* Strong IT skills with an analytical mindset.
* Proficiency in Microsoft 365 (preferred).
* Experience with ServiceMax and Salesforce (preferred).
* Excellent verbal and written English.
Interpersonal Skills
* Team player with the ability to work independently.
* Self-motivated and able to judge when to escalate issues.
* Organised, structured, and detail-oriented.
* Solution-driven and adaptable to changing environments.
* Cost-conscious and punctual.
* Able to prioritise workload and take initiative.
* Ensures an efficient work environment, contributing to overall team productivity.
What we offer:
* Full-time and permanent employment contract
* Team Culture: Join a dynamic and motivated team. We believe in collaboration, knowledge-sharing, and continuous learning to achieve success together.
* Competitive Salary & Benefits: Enjoy a competitive salary and a comprehensive benefits package that includes a pension plan and cycle-to-work scheme
* Enhanced Maternity & Paternity Pay
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative, Manufacturing, and Supply Chain
Industries
* Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Automation Machinery Manufacturing
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