Senior Client Manager
Hybrid from London, 3 days a week in office
~£75k base + strong growth path
This role is tailor-made for a seasoned client leader — someone already running complex accounts, fluent in digital performance, and ready to shape strategy, not just execute it. If you're looking to move into a Head of Client Success/Delivery role in the near future, this is your launchpad.
You’ll join a growing, VC-backed scale-up operating at the intersection of flexible workspace, digital media, and local performance marketing. The client is already partnering with global names in the category (think WeWork and beyond), with a product that delivers measurable commercial outcomes across thousands of locations.
What you’ll do:
* Own delivery and performance for a portfolio of major B2B clients, acting as the strategic bridge between data, delivery, and client outcomes
* Lead performance reporting and insight sharing — turning dashboards into decisions and translating data into compelling value narratives
* Work across tools like Google Business Profile, Bing Places, Apple Business Connect, and media platforms (DSPs/DMPs) to drive local campaign results
* Manage senior client stakeholders with confidence, while collaborating closely with internal product and ops teams
* Help define what great client success looks like — shaping the model, tools, and metrics that scale
What you’ll bring:
* Solid experience in client success, delivery, or performance marketing — ideally in SaaS, adtech/martech, or a tech-enabled agency environment
* A strong technical edge: comfortable with campaign data, analytics tools, and reporting workflows
* Clear leadership progression, with experience managing client-facing teams and building or refining delivery functions
* Calm under pressure, clear in communication, and trusted by both clients and internal teams
* Ambition to grow into a Head of role — you’ve got the capability, now you want the opportunity
❌ This isn't for you if:
* Your experience is purely sales-focused - we need someone who gets martech and performance reporting
* You’re uncomfortable owning performance metrics or speaking confidently to data with clients
* You avoid client-facing situations that involve pushback, expectation management, or commercial trade-offs
* You need a large, structured team to operate — this start-up is in build mode, so this role thrives in a hands-on, high-autonomy environment
You’ll be joining a small but growing team backed by senior leadership that genuinely values clarity, kindness, and commercial impact. It’s a role for someone who wants to build, own, and deliver — and influence what comes next.
Click 'Apply' now!