IT Technician
Location: Liverpool (Fully On-Site)
Rate: 175- 200 per day
Contract Length: 3 months+
Start Date: ASAP
Due to increasing workload, our client's US-based IT team is seeking an experienced IT Support Technician to provide on-site support in the UK. This is a hands‑on role requiring strong technical skills and excellent customer service.
Key Responsibilities
* Provide first and second‑line IT support to users across the business.
* Troubleshoot issues related to Windows OS, Microsoft applications, and basic networking.
* Manage user accounts and permissions via Active Directory.
* Handle support tickets using the company's internal ticketing system.
* Deliver remote support where required.
* Work independently to resolve issues and elevate when necessary.
Required Skills & Experience
* Experience in an IT Support or Helpdesk role.
* Strong knowledge of Windows Operating Systems and Microsoft Apps.
* Experience with Active Directory and remote support tools.
* Familiarity with basic network troubleshooting and fundamentals.
* Previous use of a ticketing system.
* Excellent communication and interpersonal skills.
* Self‑motivated and able to work autonomously.
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