ICT Technician (26/097) £26,150 per annum 37 hours per week Permanent Location: Scarborough TEC TEC Partnership is made up of four colleges, two training providers, a 14-16 provision and a nursery, stretching from Scarborough to Skegness with a Nottingham based campus also. At TEC Partnership we offer high‑quality education, innovative training, and life‑changing opportunities to thousands of students each year. Our student support staff are passionate about making a real difference to our learner's potential and helping them to thrive in their next steps. We are now looking for someone who shares that commitment to join us in the role of ICT Technician. About the role The IT Services department are looking to appoint a highly motivated, conscientious ICT Technician to provide an excellent Customer Service experience to all stakeholders whilst maintaining the successful operation of the organisation’s computer networks and ICT facilities. You will be the front-line of a busy Helpdesk providing technical support, fixes and resolutions on a day to day basis and play a part in the development of ICT systems in accordance with current policies and procedures. Duties will include: Assisting and supporting the IT Helpdesk, including providing advice and training to Assistant ICT Technicians Working closely with and assisting Senior ICT Technicians, 3rd Line Engineers and ICT Management Dealing with customer queries and Trouble-shooting end user issues on a variety of resources Installation of new software and upgrades and ensuring appropriate levels of access are maintained Setting up audio visual equipment for classrooms and events, both small and large-scale Maintaining and Commissioning of new workstations, printers, telephony devices and networking kit About the person The successful candidate will have a keen talent for ICT, professional communication skills with a particular focus on customer service, be strongly organised and maintain a high attention to detail. Candidates should also have: Good standard of technical and practical knowledge, skills and experience in advising and working on ICT systems, supervising staff and undertaking specialist ICT work, with a Level 3 qualification (NVQ, AVCE or A Level) in ICT being highly desirable. The self-motivation and desire to work closely with colleagues, team members and stakeholders of all levels of ability. An awareness, understanding and commitment to the protection and safeguarding of children and young people What we offer In return for your skills and experience, we can offer you access to a wide range of Group benefits, such as. Pension Membership 30 Days Annual Leave pro rata, plus bank holidays Christmas Closure Days Occupational sick pay scheme (higher than statute)* Occupational Maternity/Adoption pay (higher than statute)* Life Assurance Scheme and Death Grant 24-hour Employee Helpline – Free and confidential Cycle to Work Saving Schemes Westfield Health Medical Cash Plan – monthly payments UNUM Dental Cash Plan – monthly payments Staff discounts on campus e.g., Hair & Beauty/ Bakery/ Gym etc If having read the job description you are interested in this role, please press the “Apply Online” button and send us your application. The closing date for this advert is 19th April 2026 The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people and we expect the same commitment from all staff and volunteers. All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required. Please note that all employees must have Literacy and Numeracy to at least Level 2.