Overview
Age UK Plymouth’s are looking for an Information and Advice Caseworker to join the team! The Information & Advice department play an important role in helping older people across the city stay independent, informed and supported.
About the Role
Our service provides clear, impartial advice to help people remain living at home as independently as possible, from completing benefit checks and Blue Badge applications, to offering guidance on Attendance Allowance, Housing Benefit and other entitlements. Every conversation matters, and every client is treated with patience, respect and empathy.
You will be part of a small, dedicated team working closely with colleagues across the charity to ensure older people and their families receive the right information and support when they need it most.
Key responsibilities
* To support the Wellbeing, Information and Advice Manager and the Director of Services to provide accurate, impartial and comprehensive information and advice to older people within Plymouth.
* To provide a high standard of face-to-face advice in accordance with agreed procedures.
* To provide a high standard of written replies, to both postal and email enquiries, in accordance with agreed procedures.
* Record all client contact clearly and efficiently using Age UK Plymouth’s CRM system (Charity Log), ensuring records are accurate, timely, and meet data protection and quality standards.
This post is subject to a Disclosure Check through the Disclosure and Barring Service. Further details can be found at www.gov.uk/dbs
About you
What We’re Looking For
* You will need to have experience of online benefit calculators and their application.
* Have excellent organisational and IT skills.
* Good communication skills and a cheerful telephone manner.
* Have empathy for older people and an understanding of issues that may affect their wellbeing.
Why Join Us at Age UK Plymouth?
* Work with a trusted, well-established local charity.
* Join a caring, inclusive workplace that truly values its team.
* Ongoing training and professional development opportunities.
* Make a real difference to people’s lives, every single day.
Benefits
* 5.6 weeks’ annual leave, plus an extra day each year of service (for the first 5 years).
* Company sick pay (after probation).
* Access to Bupa’s Employee Assistance Programme.
* Wellbeing courses and staff social events.
Details
* Location: Age UK Plymouth – Multiple Sites (Mount Gould & The William and Patricia Venton Centre)
* Hours: 15 hours per week. Usually worked over 2 days, but we are happy to discuss a 3-day pattern (9.30am–2.30pm). Additional hours might be required from time to time, flexibility is therefore required.
* Salary: Salary £9,960.60 per annum.
* Contract: Permanent
* Closing Date: 17th November 2025
* Interview Date: W/C 24th November 2025
To apply please send a CV and cover letter, outlining why you think you would be good for the role, addressing the person specification and job description. Please visit the Age UK Plymouth website for further information https://www.ageuk.org.uk/plymouth/get-involved/work-for-us/
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