Our client, based in High Wycombe is looking for FULL TIME and PART TIME TEMPORARY customer service executives for approximately 5-6 months (Monday – Sunday) This role is to support customers with order processing, troubleshooting and general enquires. If you are a student or graduate and looking to obtain part time hours to fit around studies, we can accommodate this. Please note – Once trained, this role can be HYBRID or OFFICE BASED Provide first-line support to help customers diagnose and troubleshoot issues with equipment. Navigate problems, arrange for a field service technician, and supply spare parts when required. Provide prompt, informative, detailed support to customers via phone and email. Support with problems logically and with good judgement and process. Effectively communicate with customers regarding orders, ensuring clarity and understanding of the required work. Collaborate closely with cross-functional equipment and service teams to ensure a consistent and high-quality level of customer support and satisfaction. Develop detailed knowledge about specific product lines and features. Your working hours & shifts: March to September/October Working hours are flexible (Minimum of 12 hours per week and up to 40 hours per week). To ensure that we match customer demand, we’ll schedule your work based on a variety of shift patterns between Monday and Sunday Rota’s are provided (hours to be worked can be amended depending on business needs). An initial 2 week training period is provided, along with ongoing support to develop your product knowledge and support credentials