Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We are seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You will be a brand ambassador who’s ready to recommend our newest Food products and, through remarkable service, ensure customers feel valued every time they shop with us.
Under 18 disclaimer: This job role involves working late nights. This means we can’t consider applications from anyone under the age of 18 to comply with health and safety legislation and keep colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added to hours worked between 22:00-06:00.
Responsibilities
* Serve customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer
Qualifications / Capabilities
* High levels of customer service
* Attention to detail and commitment to quality work
* Open to feedback and proactive in improving performance
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Good listening skills and digital capability
Working pattern
Wednesday 18:00-00:00, Friday 18:00-00:00, Saturday 17:00-23:00
Why join
M&S is committed to an inclusive culture and equal opportunities. We welcome flexible working and can discuss reasonable adjustments in the recruitment process to ensure fair assessment.
Seniorities / Job type
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industry: Retail
EEO / Diversity
Marks & Spencer is an inclusive organisation, trusted and admired by colleagues, customers and suppliers. We are committed to Inclusion, Diversity and Equal Opportunities in recruitment and selection processes.
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