Primary Details: Time Type: Full time Worker Type: Employee
Senior Credit Controller Chelmsford/Hybrid
As a Senior Credit Controller, you will ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. Provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. To be responsible for developing and maintaining relationships with one or more Client/Broker organisations ensuring that all operational issues are resolved in an efficient and effective manner.
The Role
* Be aware of the annual business plan for the Underwriting Division/s your role supports.
* Understand and incorporate the strategies for achieving individual or work unit objectives.
* Take full ownership of the Broker Accounts.
* Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity.
* Ensure all debt is received on the due date and all avenues are explored to collect overdue debt.
* Review Broker statements, ensuring that any unreconciled premiums are completed.
* Identify Brokers with high volumes of queries, identify the reason for queries enabling development of strategies to eliminate the need for queries, in collaboration with all parties concerned.
* Develop, maintain and enhance process documentation and user guides following the Document Standards templates.
* Analyzes all processes related data, highlighting areas of concerns and propose working solutions where applicable.
* Resolve queries and issues that are raised by our internal and external clients as well as our extended team in the GSSC within required timeframes.
* Perform any transactional activities that the extended team are responsible for, as and when required as part of the Business Continuity process.
* Ensure quality and timely data capture across all processes is accurate enabling effective MI.
About you
* Relationship management experience, establishing and maintaining strong business relationships.
* Experience working within a credit control function.
* Customer service experience with good communications, negotiation and influencing skills.
* Intermediate level use of MS office applications, Word, Excel, PowerPoint.
* Good understanding and ability to analyse detailed reports.
Benefits
* 30 days holiday a year with the option to buy up to 2 additional days.
* Flexible working – open to part‑time, job share and compressed hours.
* Pension – automatically enrolled in the QBE pension plan with employer contributions of 10% of basic salary.
* Private medical insurance – fully comprehensive private medical cover for you and your family.
* Family friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or parenthood.
* Short‑term remote work abroad – request up to 20 days per year to work remotely from certain locations abroad.
* Sustainable investing – pension strategy supports net‑zero goal with green business investment.
* Cycle‑to‑Work – up to £5,000 for bike and accessories.
Skills
* Adaptability
* Analytical Thinking
* Communication
* Credit Analysis
* Critical Thinking
* Customer Value Management
* Financial Accounting
* Financial Data Reporting
* Intentional collaboration
* Managing performance
* Prioritization
* Problem Solving
* Process ImprovementsRisk Management
* Transaction Systems
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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