You will need to have a Basic DBS for this role, which will be undertaken for you.
The Compliance Administrator will:
* Be an office-based role, generally 08:30 - 16:30, working with the Property Coordinator and Compliance Manager to manage all property-related tasks.
* Be part of the Compliance Team, responsible for ensuring all statutory compliance requirements related to properties are met for our residents.
* Ensure all repairs received from support staff or residents are logged on systems, with work orders raised, liaising with repairs and compliance contractors, internal staff on access issues, contractor queries, and staff requests.
* Liaise with contractors to request and chase compliance documentation, work order completions, overdue jobs, invoices, etc., verifying and escalating as necessary.
* Participate in property onboarding and offboarding processes to ensure compliance with health and safety legislation and government guidance.
* Work with colleagues across the organization to follow access processes, including issuing, recording, and retaining appointment letters for legal actions.
* Liaise with the Quality Assurance, Benefits, and Contract Performance Teams as required.
* Handle enquiries from Bradford Council, residents, and staff via in person, telephone, and email communication.
* Perform duties aligned with Concept's mission and values, promoting continuous improvement and delivering efficient services to the Compliance team and providers.
* Assist the Property team with reporting current performance metrics and identifying improvements.
* Support scheduling inspectors' calendars to meet daily tasks.
* Review property and compliance documentation, processing new and existing properties timely.
* Proactively request updated compliance documents from contractors before expiry and follow up on expired documentation, escalating where appropriate.
* Maintain accurate records and update internal systems with current statuses.
* Deal with internal and external enquiries related to properties and documentation.
* Assist team members and providers with property/document-related queries.
* Create contracts, SLAs, and other mandatory documentation for service users and providers.
* Identify non-compliance issues and provide support/guidance to resolve them.
* Deliver accurate management information to management within agreed timescales.
* Identify operational problems and understand their broader impacts.
* Coordinate key activities across the Bradford property portfolio and act as a central contact for keys as required.
Key Responsibilities
* Actively contribute as a member of the Compliance and Property Team, supporting the Compliance Manager and Property Coordinator.
* Work efficiently, monitor targets, and ensure a quality service.
* Use technology effectively, including Excel, Word, CAFM systems, and databases.
* Be organized and adaptable in your approach.
* Manage regulatory requirements related to building notices, planning applications, and housing standards.
* Collaborate with connected departments to address issues and meet SLAs.
* Manage and respond to compliance and repair queries.
* Conduct regular reviews of contractor compliance and address contractual breaches.
* Work with the team to ensure repairs and compliance standards are met.
Note: Adecco acts as an employment agency for permanent recruitment and a supply agency for temporary workers. Applying for this role means your details will be submitted to Adecco. Our Candidate Privacy Statement is available on our website.
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