Location: Reigate (Hybrid min 50% office based)
Contract: Permanent
Hours: Full time 35 hours
Due to expected and exciting growth Just Group are excited to offer fulfilling opportunities for individuals seeking to join our Customer Services team as an Administrator.
As an Administrator, your primary responsibility will be to provide exceptional customer service and administrative support to our valued customers, partners, and external parties. You will always prioritise achieving the best customer outcomes. We actively encourage applications from individuals of all backgrounds and experiences, as we believe in building diverse and inclusive teams.
We have a flexible hybrid working policy, meaning that you will spend minimum 50% of your time in the office and we’ll provide all the necessary IT equipment to work from home.
You’ll receive comprehensive training, and your Team Leader will ensure you have all the support required to excel in your role.
Key Responsibilities
* Efficiently and accurately process administrative tasks in compliance with company standards and procedures.
* Deliver prompt and efficient responses to customer enquiries, whether by inbound or outbound calls, emails, or post.
* Take ownership and responsibility for resolving customer concerns.
* Organise and plan your work effectively to achieve team and personal objectives.
* Provide excellent customer service to both internal and external customers at all times.
* Undertake additional duties, such as returning original documents to customers, as required.
Skills and Experience
* Previous experience in customer service or administration, with a strong emphasis on delivering excellent customer service.
* Educated to GCSE level or equivalent, with a focus on English and Maths (grade C or above).
* Excellent verbal and written communication skills.
* Strong interpersonal skills.
* Good organisational and planning abilities.
* Keen attention to detail and accuracy.
If you have administration skills and a commitment to providing outstanding customer service, this is the perfect opportunity for you.
Company Benefits
* A Competitive Salary, with sales team performance related bonus, also aligned to behaviour at work.
* Pension Scheme and Life Assurance.
* 25 Days Annual Leave plus an Additional Day on us for your Birthday.
* Private Medical Cover and Income Protection, just in case.
* A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets.
* Opportunity to progress within your career both in-role and within the company.
* FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site).
* A variety of Employee Funded Benefits available to you via our Online Benefits Portal.
* Plus, several additional purchase options available for you and your loved ones.
We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
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