JD Sports - Store Supervisor
Location: 0475 Edinburgh Airport, Unit R232, Edinburgh, City of, United Kingdom
Req #: 1253
Date: 25 April 2025
About JD Sports
Established in 1981, JD Sports is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with stores across various markets worldwide. Listed on the London Stock Exchange since 1996 and a FTSE100 company since 2019, we continue to grow both in the UK and internationally.
Our Vision
We aim to be the leading global omnichannel retailer in the sports and outdoor industry. We seek passionate individuals who align with our strategic goals of being people-led, innovative, and customer-focused, delivering operational excellence and exploring new growth areas.
Role Overview
As part of the store’s Junior Management team, you will support managerial functions, help maintain customer service standards, supervise staff, and assist in daily managerial processes as directed by Store Management.
Responsibilities
1. Deliver excellent customer service by addressing complaints, inquiries, and ensuring staff appearance aligns with company guidelines.
2. Drive sales targets by monitoring service levels, utilizing in-store devices, and analyzing reports for product placement.
3. Maintain visual merchandising standards, ensure stock presentation, and support sales floor standards.
4. Train and develop staff, assist with inductions, encourage progression, and oversee training assessments.
Role Objectives and KPIs
* Achieve or exceed monthly sales targets.
* Drive KPIs including Units, Conversion, ATV, UPT.
* Meet upselling and cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during audits.
* Complete mandatory training for new colleagues.
Skills and Experience
* Previous supervisory or team leader experience in a fast-paced retail environment.
* Passion for retail, with knowledge of current trends and competitors.
* Experience in coaching and mentoring.
* Strong communication and attention to detail.
* Ability to uphold JD Group values.
Employee Benefits
* Monthly discretionary bonus schemes.
* 25% discount on a wide range of products in-store and online.
* Exclusive retail and hospitality discounts via TELUS Health.
* Access to health, well-being, and counselling services.
* Internal development courses and apprenticeships with nationally recognized qualifications.
* Discounted gym memberships at JD Gyms.
* Opportunities to engage in colleague networks, volunteering, and initiatives supporting positive change.
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