Description
We reserve the right to close this advertisement at any time if we receive suitable applications for the role.
To be the first point of contact for all visitors to Acorn Training, to maintain the highest customer service standards and effectively deliver our front of house services both verbally and administratively.
Key Responsibilities and Key Performance Indicators
* Managing the reception area, including welcoming customers and guests and updating sign in sheets
* Managing company correspondence, including phone calls, emails, letters, and packages
* Accurate processing of travel and participant spends to ensure that auditable evidence is in place in line with the requirements
* Organising meetings, scheduling appointments and managing the centre rooms
* Overseeing catering during company events and for relevant participants/learners and accurately recording spends
* Performing data entry roles, including updating records and databases
* Communicate with appropriate staff for course referrals.
* Communicate with all relevant staff regarding enrolments and attendance for any courses held.
* Petty cash management and reconciliation.
* Fire Warden – Training will be provided for this.
* First Aid – Training will be provided for this.
* Course enrolments and setting up assessments for training participants before enrolment onto any courses.
* Explaining courses to external/internal people.
* Check stock for refreshments, Learning resources and cleaning products.
* Updating jobs boards
* Support jobs fair within the company
* Handling any paperwork correctly working within GDPR parameters.
* Supporting the team to achieve their objectives in a busy office.
Key Performance Indicators
* Monthly 1-2-1s with the centre manager
* Enrolment targets
* Account management using our bespoke software and audit of this process.
* Regular audits of petty cash.
Skills, Knowledge and Expertise
Qualifications and specific training
* GCSE (or equivalent) in English Language and Mathematics A-C/9-4 (essential)
* NVQ Level 2 in customer service (desirable)
* NVQ Level 2 in Administration (desirable)
* IT qualification (desirable)
Experience
* Previous experience in a public forward-facing role. (essential)
* Microsoft office in particular Word, Excel and Outlook experience (essential)
* Experience in financial management, or dealing with petty cash (desirable)
Knowledge
* Knowledge of the education and Restart sector (desirable)
Skills
* Excellent customer service skills (essential)
* Excellent organisation skills (essential)
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
Please get in contact with recruitment@acorntraining.co.uk to discuss alternative options you may require, or alternative application methods
Acorn Training is an award-winning training provider with over 17 years of experience, recognised for its dedication to diversity and inclusion values.
Our tailored services are delivered across eight training centres and within the local communities we serve.