Job Description
About You
We’re looking for a highly organised, proactive individual to join us in a hybrid Admin & Guest Ambassador role. This position supports the hotel’s administrative and financial processes while also being a warm, visible presence for our guests.
Key Responsibilities
* Provide administrative and HR support, including onboarding, training records, and compliance
* Support finance tasks such as daily banking, reconciliations, reports, and invoice tracking
* Maintain internal communications, noticeboards, and wellbeing initiatives
* Act as a Wellbeing Champion, supporting engagement activities across the hotel
* Support guest relations initiatives, including:
o Reviewing and using ACDC and guest preference data
o Identifying and recognising VIP guests
o Supporting personalised guest recognition moments
* Assist with breakfast hosting to ensure a smooth and friendly guest experience
* Work collaboratively with Front Office and Guest Relations teams, allowing flexibility to enhance the guest journey
Qualifications
Essential Skills & Experience:
* Available to work full time | Monday–Friday (flexible between 8am–6pm)
* Highly organised with strong attention to detail
* Confident, friendly, and guest‑focused
* Comfortable balancing admin tasks with guest‑facing duties
* Passionate about wellbeing, teamwork, and great service
* Previous experience in an administrative or operations support role within a hotel or hospitality property.
* A proactive mindset with a genuine passion for supporting people and improving workplace culture.
Additional Information
Benefits:
* Employee discounted rates in Accor Hotels worldwide.
* Excellent training and development opportunities within the hotel and throughout Accor worldwide.
* Complimentary meals on duty.
* Cycle to Work Scheme.