Responsibilities
* Provide back line technical assistance and support to System Integration, Distributor and T2 channel partner.
* Establish the services process system (Services Support, RMA process, etc.) with the covering countries and be responsible for the quality of services delivered in those countries.
* Develop channel partner / system integration / distributor support skill by managing and conducting Post Sales technical training (Certified Training) / workshop regularly.
* Collaborate with 2nd Level (TAC) support team to address partner(s) and end customer support requests.
* Collaborate with R&D team to conduct new product feature and POC tests, help to release to the global market.
Qualifications
* To have 3 years technical experience on sales support, maintenance of enterprise network products (any of) main stream vendors: Cisco Systems, Hewlett Packard Enterprise, Aruba, Ruckus, Huawei Enterprise, Juniper Networks and working in system integration or value-add distributor.
* Strong responsibility and ability to integrate resources.
* Able to speak English fluently; speaking Chinese is preferred.
* Technical skills in Switching, Routing, Wireless LAN.
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