Head of Housing Management and Neighbourhood
Head of Housing Management and Neighbourhood role at Guardian Jobs
About the Team
We’re part of the Council’s Residents’ Services Directorate, bringing together housing, customer services and community support around a shared purpose: to ensure every resident has access to a safe, affordable and sustainable home, and to strengthen the communities that make Southampton a city of opportunity.
About the Role
In August 2024, the Regulator for Social Housing identified serious failings in how we met consumer standards. This joint‑turning point has driven lasting improvements for tenants, residents and communities. As Head of Housing Management and Neighbourhoods, you will be a key member of the Housing Directorate Senior Leadership Team, responsible for delivering good‑quality, compliant and value‑for‑money services that give customers, the Council and the Regulator confidence that housing is under control and improving.
Key Responsibilities
* Deliver high‑quality services across Housing Management and Neighbourhoods that comply with regulatory standards, meet budgetary constraints and add value for tenants.
* Build relationships and collaborate with leaders across the Council, other public sector bodies and tenants to scan the horizon, agree priorities and develop a mutual strategy.
* Drive transformation and service improvement through strategic planning, innovation, and performance management, and lead change to empower staff to innovate and learn.
* Ensure services are safe, legally compliant and delivered with professionalism, prioritising tenant and resident needs in design and delivery.
About You
We’re looking for an experienced and inspiring leader to shape and deliver modern, efficient services that meet the needs of our tenants and communities.
Required Qualifications
* A Chartered Institute of Housing (CIH) qualification Level 5 or above, or equivalent knowledge and experience.
* Degree‑level education and/or management/leadership qualification, or equivalent senior leadership experience.
* Evidence of continuing professional development in Housing, leadership & safeguarding.
* Strong skills in strategic planning, performance improvement and contract management.
* The ability to lead diverse teams, influence key stakeholders and drive innovation.
What We can Offer You
Salary: The salary band for this role is £83,643 – £91,823. The starting salary is £83,643 with annual progression through the salary bands.
Benefits include:
* Excellent local government pension with 16.8% employer contribution.
* Death in service benefit of 3× salary, and optional salary sacrifice shared‑cost AVC.
* Generous holiday 25–31 days, based on role and service.
* Flexible working options (role‑dependent).
* Family‑friendly policies – Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents.
* Training and development, including coaching and mentoring.
* Health and wellbeing support – Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks.
* Veteran‑friendly employer with the Armed Forces Covenant.
* Retail discounts and savings through the Southampton City Council benefits platform.
* Discounted memberships at local sports and fitness centres.
* Sustainable travel benefits – low‑emission car scheme, cycle to work, season ticket loans.
* Employee volunteering scheme with 2 paid days leave to volunteer.
If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.
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