Company Overview
JD Sports Fashion Plc is a leading omni‑channel retailer of sports fashion, outdoors and gym apparel. Established in 1981, the company operates stores across several markets worldwide and is listed on the London Stock Exchange as a FTSE100 company since 2019.
Role Overview
We are looking for an enthusiastic Store Colleague (Sales Assistant) to deliver an exceptional shopping experience for our customers. This role offers significant career development opportunities within the JD Group.
Responsibilities
* Provide excellent customer service by greeting customers warmly and interpreting the customer service measurement programme.
* Drive and exceed sales targets by utilizing in‑store devices, presenting the full product range and maximizing add‑on sales opportunities.
* Maintain high visual and merchandising standards; keep the shop floor clean, well‑stocked and displays organised according to brand guidelines.
* Support overall store operations, assisting in other departments as needed, representing the company professionally and adhering to safety guidelines.
* Process sales transactions accurately, including cash handling and card payments.
* Upsell and cross‑sell products to maximise sales opportunities.
* Maintain stock levels, ensuring shelves are well‑organised and appealing.
* Address and resolve customer queries in a professional manner.
* Collaborate closely with fellow sales assistants and team members to achieve store targets.
Role Objectives & KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all additional KPIs including Units, Conversion, ATV, UPT and upselling/cross‑selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* Positive attitude towards a fast‑paced, customer‑focused retail environment.
* Excellent interpersonal and communication skills; thrives in social situations and engages customers enthusiastically.
* Flexibility to work various shifts, including weekends and holidays as required by store needs.
* A desire to view challenges as opportunities for personal and career development.
Benefits
* Company discount of 25% on JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors and other JD Group brands.
* Exclusive deals and discounts from partner retailers and hospitality businesses via our online benefits platform (TELUS Health).
* Access to counselling services, digital health and well‑being advice through TELUS Health.
* Health cash plans and a wide range of internal development courses to support career growth.
* Accredited qualifications and apprenticeships – earn while you learn.
* Discounted gym memberships at JD Gyms.
* Opportunities to volunteer, support initiatives that drive positive change and participate in employer engagement forums.
* Incremental holiday allowance.
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